Terms & Conditions
What personal information do we collect?
• We collect the necessary information from you when you place an order on the
site. Name, email address, phone number, IP and payment method.
• In order to guide you through our website, we use "cookies" to gather information about our visitors and direct them to where they want to go
• We use your email addresses to send you updates and sales!
• We send you sms's about new products and flash sales that we are having too!
We comply with the General Data Protection Regulation (GDPR). In connection with your registration and ordering you agree that we store and use your information in our organization in accordance with GDPR in order to fulfill our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. Contact us in such cases via email.
In an effort to protect our brand and our customers, we do not authorize or support the reselling of our products anywhere, including but not limited to on websites like eBay, Amazon or any other marketplace, unless the products are purchased by a Chakracare approved authorized reseller. We are committed to providing our customers with the highest quality products, and to protect our customers we strictly enforce this policy to prevent counterfeit, altered, or expired products from being sold by unauthorized resellers. By purchasing our products from Chakracare.com or through an authorized Chakracare reseller, you are agreeing to our terms and conditions, including this policy. We will actively take legal action against violators.
Shipping & Delivery
After we have received and processed your payment in full, your package will be
shipped out within 1-2 business days. Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient. Please expect your package within 3-7 business days for domestic orders within the U.S.
Please contact firstname.lastname@example.org if you have not received your package within 7 business days of receiving your tracking number.
Chakracare ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Chakracare, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Chakracare does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. If your package has been stolen please seek information from our Customer Service Team.
INTERNATIONAL ORDERS: Customs Regulations Weather Conditions and other
factors may effect shipments that are going to international addresses. These are
governed by USPS and not by Chakracare. Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.
Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact email@example.com.
If you wish to cancel your order, you must submit a cancellation notice immediately. Our Chakracare Shipping Team works incredibly fast to make sure that you get your products as soon as possible!
• You must send us a cancellation notice within two hours of your order to ensure
that we have not already shipped it out! Your order can only be refunded if you
have sent us your cancellation notice within this time. All cancellation notices can
be emailed to firstname.lastname@example.org with the subject Order Cancellation. Our
office hours are M-F 9 am - 5 pm PST.
This Return Policy is applicable to the original purchaser of a Chakracare product only. If the product is delivered in a damaged condition, Chakracare may accept returns or exchanges of the product purchased directly from Chakracare through www.chakracare.com only when all of the following conditions are satisfied:
• The product must be received by Chakracare within 30 days of purchase; no
returns will be accepted after this time period;
• The original purchaser must provide the receipt or invoice as received when the
order was placed directly from Chakracare; and,
• The product must be unopened and unused.
• In addition, if the product is damaged or an item is missing, a picture of the
product at the time of delivery must be provided.
• Chakracare does not promise or guarantee any specific result or effect from
using our products. Chakracare shall be obligated to ensure the product is safe
and meets the satisfactory conditions up until the point of delivery. Dissatisfaction
with the results of the product will not be grounds for a refund.
Coupon Code Regulations and Restrictions:
Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired can not be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.
Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed. If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns*. Products that are received for free through a coupon such as, but not limited to: "Free" or "Bogo" require that the entire order be returned in order to be refunded. In the case that the free item was returned alone, no refund will be granted, even if the free item is unopened or unused. Chakracare assumes a reversal of the coupon if only the free item was returned. No partial refund will be granted as there is no value to the free item to be refunded to the customer.